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Privacy Policy

Last Updated: Date,21st October 2025

Company Name: Tech Titan Labs Ltd
Website: https://www.techtitanlab.com
Email: policy@techtitanlab.com
Address: 128 City Road,London, EC1V 2NX

1. Who We Are

Tech Titan Labs Ltd (“we,” “our,” or “us”) is a software development company based in London, UK, specializing in custom software, mobile applications, and enterprise solutions. We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains how we collect, use, and protect any personal data we obtain from you when you use our website or our services.

We are the data controller for the personal data we process, unless otherwise stated.

2. The Information We Collect

We may collect and process the following data:

Personal Identifiers: Your name, email address, phone number, and company name when you contact us via a form, email, or phone.
Project Information: Details about your project, business needs, and requirements that you share with us during consultations.
Technical Data: Your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website. This is collected via cookies and similar technologies.
Usage Data: Information about how you use our website, including the pages you visit and the links you click.
Client Data: If we are providing services to you, we may process personal data on your behalf as a data processor, as outlined in a separate Data Processing Agreement.

3. How We Use Your Information

We use your information for the following purposes:

 
 
Purpose Legal Basis
To respond to your enquiries and provide customer support. Legitimate interest
To provide and manage our software development services. Performance of a contract
To send you marketing communications (where you have consented). Consent
To improve our website, services, and customer experience. Legitimate interest
To comply with legal and regulatory obligations. Legal obligation

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our website and providing our services (e.g., cloud hosting providers, email marketing platforms). These partners are bound by strict data processing agreements.

  • Legal Authorities: Where required to comply with a legal obligation or to protect our rights.

5. International Data Transfers

We primarily store and process data within the UK and European Economic Area (EEA). If we transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

6. Data Security

We are committed to ensuring your information is secure. We have implemented appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain client enquiry data for 24 months and client project data for 7 years after the end of our contractual relationship.

8. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [Your Contact Email] to make a request.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Your Contact Email]. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.